Location Dallas Hotel The Omni Dallas Hotel, in the center of the revitalized downtown Dallas, is connected via sky bridge to the Dallas Convention Center and close to restaurants, shops, entertainment and more The Omni Dallas Hotel is built to meet the U.S. Green Building Council LEED Gold Certification standards, placing it on the forefront of environmental awareness and conservation in the city. The Omni Dallas Hotel’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Dallas Hotel may be your perfect match. Job Description This position ensures that all hotel guests, associates, and hotel property are maintained in a safe and secure environment. Responsibilities Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets. Answer house calls to assist both guests and associates with respect to safety, security, and hotel operations. Initiate and follow up with all investigations of crimes committed against property and persons. Assist sick/injured guests or associates ensuring all documentation, reporting, and witness statements have been completed within a timely manner. Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion, and ensure appropriate follow-up with guests, visitors, and employees, documenting all contacts. Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook, and employee/guest interactions. Monitor/distribute visitor and vendor access to the property by distributing visitor badges. Perform frequent bag checks for associates leaving the property. Escort and interact with special guests that need privacy when entering/exiting the hotel through heart of the house areas. Maintain confidentiality when dealing with sensitive guest or associate issues. Assist supervisor or director in checking alarm systems, safety and fire alarm systems, and closely monitoring security of building doors, service areas, delivery areas, and grounds. Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety. Qualifications Must be able to stand and walk for up to 4 hours per shift. Must be able to communicate effectively by telephone, email, radio, and reporting. Must have basic computer knowledge. Must be able to reach various areas of the hotel/resort at a rapid pace if necessary. Must be 21 or older as you will be working with Alcohol. First Aid/CPR Certification is preferred. Must be able to remain calm and professional during stressful situations. Must be able to work a flexible schedule including day, evening, overnight shifts, weekends, and holidays. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistanceomnihotels.com. J-18808-Ljbffr
